Frequently Asked Questions
We understand that you may have questions about our practice and the services we offer. Below you can find the answers to our most frequently asked questions. If you cannot find the answer to your question, please reach out to us at (574) 251-1200 and our staff will be more than happy to help. Importantly, we encourage you to always ask any and all questions you have so we can build a transparent and trusting relationship.
Are You Accepting New Patients?
Yes! We would love to see new patients of all ages in our office, from babies to seniors. Give us a call today at (574) 251-1200 and we would be happy to set up an appointment.
How Do I Make an Office or Telehealth Appointment?
What is Your Policy on High-Risk Medicine?
While receiving treatment at Primary Care Partners of South Bend, some patients may be prescribed medications that put them at a higher risk for complications due to side effects, potential drug interactions, and possible dependence or abuse. We have implemented a policy regarding these types of medications for the safety of the patient and our practice. To read our full high risk medicine policy, click here.
Do you Accept Walk-Ins without Appointments?
We understand that when you unexpectedly fall sick or injured, you want to get better quickly. For this reason, we do accept walk-in appointments for existing patients for some conditions. For a full list of the conditions we treat for walk-in appointments, click here.
What Should I Bring to My Appointment?
We want the check-in process to be quick and easy for both patients and staff at every appointment. To each appointment, we ask that you bring
- A picture ID
- Your Insurance Cards
- Physician referral forms (if applicable)
- A list of your current prescriptions and frequency of which you take them
- Your medical and surgical history information (including x-rays, MRI and CAT scans, etc.)
To save time, we encourage you to fill out your new patient forms before coming into the office.
What Insurance Do You Accept?
We are currently not taking New Medicaid Patients at this time.
- Aetna/Coventry/First Health/Mailhandlers/Cofinity
- Community Health Alliance
- IU Health
- IN Medicaid
- Medicare/RR Medicare
- Meritain (Beacon Employee)
- MHS (Hoosier Healthwise, Healthy IN Plan, Hoosier Care Connect, Ambetter, Allwell)
- Select Health/Cigna/Sagamore/Meritain/St. Joseph/PHP
- Tricare (Certified – but Not in Network)
How Do I Pay My Bill?
We accept all major credit cards (Visa, MasterCard, Discover Card, and American Express), checks, and cash. Your copay at the time of service and any additional fees (e.g. labs) may be paid via our Payment Portal. Or by mailing payment to us at:
As a general rule, we would like to see anyone ages 4-21 and adults over 64 for a check-up every year. Adults ages 22-64 should receive check-ups every 2-3 years. Children under the age of 4 need to be seen more regularly. For more information regarding infant and toddler visits, click here. Additionally, if you are diagnosed with a chronic condition, you may need to be seen more regularly as well.
If I have a X-ray ordered by a different provider, can I get it done at your office?
Yes, please bring order in and we can accommodate that.
What Hospitals are you Affiliated with?
Primary Care Partners of South Bend is affiliated with the following hospitals